Terms of Service

Juke Media provides real estate photography, drone/aerial photo and video, 3D tours, and commercial photo and video production in the Kansas City metro. Package inclusions, pricing, and turnaround are described on our Pricing page and confirmed at booking. Commercial and builder projects outside our standard packages are quoted individually.

A booking request is not confirmed until you receive a confirmation email or calendar hold from us. Requests that fall outside our standard scheduling windows, or that need photographer availability we haven't verified yet, are held as pending and confirmed (or adjusted with alternate times) as soon as we can staff them.

We ask for as much notice as possible to reschedule or cancel a confirmed shoot. Repeated late cancellations, no-shows, or a property that isn't ready for the crew at the scheduled time may result in a rescheduling or trip fee, or a requirement to prepay for future bookings.

Please make sure the property is accessible, presentable, and (for occupied homes) that any tenants or occupants are aware of the appointment. Significant delays caused by an unprepared property may shorten the shoot or require a return trip at an additional charge.

Package pricing is shown before you confirm a booking. Properties outside the Kansas City metro may carry a travel fee, also shown before you confirm. Add-ons requested after booking are billed at the rate in effect at the time they're added. Commercial and custom projects are invoiced per the terms in the applicable quote.

Juke Media and its photographers retain copyright ownership of all photos, video, drone footage, and 3D tours we produce. Booking a shoot grants you (and, for real estate listings, the listing brokerage) a non-exclusive, non-transferable license to use the delivered media for marketing, listing, and promoting that specific property or project — including MLS listings, social media, print, and paid advertising.

This license does not include the right to resell the media, use it to market an unrelated property or project, claim authorship, or alter the media to misrepresent the property. Juke Media may use delivered media in its own portfolio, website, and marketing unless you tell us in writing that you'd like a specific shoot excluded.

We deliver same-day on photo packages under normal circumstances. Video, drone, 3D tours, and larger commercial deliverables may take longer, as noted at booking. Turnaround times are estimates, not guarantees, and can be affected by weather (particularly for drone work), property access issues, or circumstances outside our control.

You confirm you have the authority to allow our crew onto the property and to authorize drone flights over it where applicable. Our photographers may decline to fly a drone, or may adjust the shoot, if conditions (weather, airspace restrictions, or site safety) make it unsafe or non-compliant with FAA rules.

Juke Media's liability for any claim arising from a shoot is limited to the amount you paid for that shoot. We are not liable for indirect, incidental, or consequential damages, including lost business or delayed listings, to the fullest extent permitted by law. We carry general liability insurance and can provide a certificate of insurance on request.

What the program is. Juke Media KC sends appointment reminders by text message to customers who opt in when booking a shoot. If you opt in, you receive one text the morning before your scheduled shoot with the date, time, and property address, and you can reply 1 to confirm the appointment or X to cancel it. Replying X cancels the appointment and releases the time slot. This program does not send marketing or promotional messages.

How you opt in. Opt-in is a checkbox on our Book a Shoot form. It is not checked by default. If you also provide the optional homeowner phone number, that number receives the same reminder, and you confirm you have that person's permission to give us their number for this purpose.

Message frequency. Roughly one reminder message per booked shoot, plus a short acknowledgement of your reply. Message frequency varies with how often you book.

Cost. Message and data rates may apply. Juke Media does not charge for these messages; your mobile carrier's standard rates apply.

Opting out. Reply STOP to any message to stop receiving texts from us. You will receive a confirmation and no further messages. Opting out of texts does not cancel a booked shoot and does not affect your booking — we will contact you by email instead.

Getting help. Reply HELP to any message, email info@jukemediakc.com, or call Brooke at (913) 609-5811.

Carriers and delivery. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and you should not rely on a text message alone to confirm or cancel a shoot — if you do not receive a reply from us, contact us directly. Supported carriers may change without notice.

How we handle the phone numbers collected for this program is described in our Privacy Policy.

We may update these terms as our services change. The date at the top of this page reflects the most recent update, and continuing to book shoots after an update means you accept the revised terms.

Questions about these terms? Email info@jukemediakc.com.